The total value of accommodations (located on the valuation/booking page) will be deducted from your credit/debit card. There are no hidden costs, the price you see is the price you pay.

Please note, prices provided over the telephone are to be used as a guide only. We will not honour any rate that is claimed to have been given over the telephone.

In the event of any problems with our website causing incorrect pricing/availability, we will endeavour to contact you within 24 hours. If payment has been taken already, then you will be given the opportunity to pay the remaining outstanding balance (or deposit if applicable) or the option of having all monies paid refunded to your card without charge.

Some properties around the world charge a refundable security/breakage deposit whilst clients are on the premises. These costs are not included in our charges, and are solely between the accommodation and clients during their period of stay.

Be advised that in some countries, varied and additional taxes maybe applied on arrival or departure. We do not include for these and they must be paid locally. We use Russia as an example where tourists arriving at their first hotel on any visit to Russia will have to pay a tourist tax.

If a property levies an energy surcharge or a resort fee, you must pay the property direct. If a hotel levies a local telephone service charge (to allow unlimited local calls from your room) it must be paid direct by yourselves when departing from the accommodation.

Some hotels require a major credit card to be provided upon check in. If this is not possible, then they may require a cash deposit. It is your responsibility to produce these requirements if requested.

On some occasions hotels may change rates after accepting bookings in areas where, and when, Trade Fairs for example are taking place (usually city hotels). We make every effort to determine any rate rises for specific dates such as the above at the beginning of the season, before rates are loaded onto our websites. In the unfortunate event that we have not been informed of a rate rise, and you have already made your booking at the hotel at a lower rate, on the particular dates in question, you will be given the opportunity to either cancel your booking free of charge, or pay the additional rate required.

Hotel & room facilities listed on the accommodation factsheets show the facilities on offer. Please note, you are not guaranteed that you will receive all of these facilities as some may only be available at an extra cost payable in resort directly to the hotel. For confirmation of exactly which facilities you will receive, it is always best to contact us before placing your booking.

Our website contains live availability of thousands of properties worldwide. Special offers and accommodation availability can be added and removed at a moments notice, and as such we cannot guarantee the length of time offers will be available on our site.

Any offers based on stay for a certain number of nights, and pay for another number of nights, do not apply during fair periods.

As the site is live, prices are based on constantly fluctuating exchange rates, which means that our prices can rise and fall at any time.

Some properties have floating rack rates that change daily. We will not accept any requests for a refund on the basis that our selling price was, on the day, close to or above the rack rate.

If you are prevented from using your accommodation because your behaviour or condition is considered to be disruptive, by any person in authority, our responsibility for the accommodation will thereby end and no refunds or compensatory payments will be issued.

We hope that you have a trouble free and enjoyable holiday, but we recognize that things can, and occasionally do, go wrong.

By agreeing to these terms & conditions, you confirm that you will follow the below procedure (in this order) should you experience problems in resort:-

• Contact the accommodation reception (most problems can be resolved quickly and easily by the reception/management).
  
• Contact our agents in resort (if there is a number on your accommodation voucher).
  
• If an amicable conclusion cannot be reached, contact Winter Sunshine Holidays on +44(0) 1332 871 990. (24 hour voicemail is available if we are not available to take your call).

The above procedure must be carried out. If you fail to follow the above procedure and no contact is made with us, we cannot accept responsibility as we have been deprived of the opportunity to rectify the problem(s).

Once we have been contacted, we will make arrangements for our agents to contact you and/or the management at the property at the very earliest opportunity in an effort to rectify your situation.

In the unlikely, but not impossible, event that you are charged directly by the property in resort, for whatever reason, please ensure you retain a copy of the receipt bill. Investigations into properties charging extra cannot be started without proof of payment for services.

If the above procedures are followed exactly, and you still wish to make a complaint, contact must be made within 14 days of your return from holiday, by either email (preferred) or lettered post, giving your original booking invoice ID, reference number and all relevant information to us at the earliest opportunity.

Preferred method for receiving complaints is by email to support@wintersunshineholidays.com. This will enable you to attach any digital photographs (under 5Mb total) you may have taken whilst at your accommodation to add further explanation to your complaint, if the complaint warrants the need for photographic evidence.

As soon as your complaint has been received, we will confirm receipt within 14 days by return. It will then be sent to our agents in resort and investigated thoroughly.

When we receive our agent’s official response, and that of the accommodation, we will contact you in an effort to resolve your complaint within six weeks of first receiving it.

Unfortunately no telephone contact can be accepted for complaints, as all communications need to be documented for our records should we ever need to refer to them.

We will not accept any complaints or request for compensation unless our procedures (see 14. If you have any problems in resort) are carried out in the order requested. Complaints sent to us on your return home, without the relative contact history requested in the above proceedures, will not be accepted.

By accepting these terms & conditions, you confirm to us that adequate travel insurance has been taken out by yourself, the lead traveller, and your fellow travellers for the duration of the stay.

It is recommended that travel insurance is taken out as close as possible to the time of accommodation purchase.

Clients are reminded that they should ensure that their travel insurance covers all aspects of their holiday travel. They are also reminded to ensure that Tours and Excursions taken whilst in resort are covered by their holidays insurance.

The limitation of our liability to you is limited to the price of the accommodation purchased. We do not accept liability for any claim (other than claims for improper performance of any services). In contract, tort (including negligence) or otherwise for consequential, economic or indirect loss or damage.

The agree that any claims against Winter Sunshine Holidays / Find-Rooms.com will only be made under English/Welsh jurisdiction.

We will accept bookings for any person of any age, however, any persons under the age of 18 not travelling with their parent/guardian, must provide a letter of consent from their parent/guardian.

Be advised that hotels in North America will only accept guests under the age of 21 years if accompanied by an adult.

At time of booking you have an opportunity to list any special requests you may have that you would like us to forward on to your chosen accommodation. Examples of these requests are late arrival, infant name & age, cot required etc.

Please note that whilst all requests are processed, we cannot guarantee that they will be fulfilled.

All properties listed on our website have their own information fact sheets. The fact sheets contain all information (including hotel & room facilities available) we have available on file, and is provided by our resort agents. We offer no guarantee against inaccuracies in the information provided. All photographs, descriptions and listed facilities are provided to us by properties themselves or their agents. Whilst every effort is made to maintain accuracy, this is reliant on the information and any updates being provided by the above organisations.

There maybe occasions when certain areas or facilities at properties are closed due to emergencies, maintenance or refurbishment. Wherever possible we will provide this information to you prior to your travel date. This is reliant on us receiving the relative information from the property concerned and no liability can be accepted by our company when such information is not received by us. If you have any doubts as to the reliability of the information provided on our website you are advised to contact either the hotel direct, or ourselves, and we will do our best to clarify the position.

We are unable to provide maps or directions from the airport. We can however provide you with full address details of your accommodation and the direct telephone number, after you have placed your booking.

Normal check-in times are generally around 1600hrs (4pm). It is your responsibility to advise us a minimum of four clear days (working days) prior to arrival if you are arriving at your booked accommodation on an evening flight after 1700hrs (5pm) and we will advise the property on your behalf. No responsibility can be accepted by us for any reason of none accessibility if you have not followed the above instructions.

"Ryokans" are traditional style Japanese hotels based on traditional architecture. Local Japanese customs (such as wearing a Kimono and not wearing shoes) will be required, meals are Japanese and staff may have poor knowledge of any language other than Japanese.

In USA and Canada, "Twin / Double" is the opposite of the European definition. Double or Twin rooms may contain one bed. You may request separate beds on booking, however, separate beds are not guaranteed. Triple and quad rooms usually contain two double beds.

Most properties cannot add additional beds to make a triple or quad but rollaway beds may be available for an additional charge.

In some hotels no additional bedding is provided for a child where the child is either free or at a reduced price and breakfast may be charged for the child on departure. If your child requires a bed of his/her own you must request a triple and no child discount will apply (if you have any doubts please email us). If you book a bed for a child there will be charges where the tariff states "Free", but where it also indicates this only applies when the child shares existing bedding (does not have its own bed).

The words "self catering" accommodation means different things to different properties in different countries. For instance it can mean that the property has no kitchen or cooking facilities at all - or, that it contains a full kitchen and all utensils, or anything in between. You should not assume in any way what equipment or services are available - unless they are specifically mentioned on the property fact sheet.

Please be aware that properties are under renovation from time to time. Properties take all possible steps to limit disruption to their guests. We will not accept complaints, or requests for refunds, if a property is carrying out renovations whilst you are on holiday.

If we are advised of renovation work, dates may be provided, but it is important to remember that these may be subject to change and we are not always notified. We will not, therefore, be held accountable for complaints concerning renovations that extend beyond the date originally advised.

It is common practice for properties to request to see your passport on checking in. Please make sure you have your passports ready when you check in. No liability can be accepted by our company if you are refused admission to the property for your failure to provide a valid and up to date passport for identification and the required visa's for the countries you are travelling to.

Properties are within their rights to turn you away if you do not have an up-to-date passport.

If you are turned away from your accommodation because you did not have a passport, we can offer no refunds or compensatory payments.

The information contained in the travel guides shown on the Winter Sunshine Holidays group of websites is the property of Globe Media. Any/all information is subject to change at short notice and travellers are urged to verify information on which they're relying with the relevant authorities before they travel.

Whilst Globe Media makes every effort to ensure that the travel guides are kept as up-to-date as possible, Winter Sunshine Holidays & Globe Media cannot accept any responsibility for loss or inconvenience to any person as a result of any incorrect information contained within the guides.

The destinations that we have available offer hot climates and everything that comes with it. Insects feel they have the same right to any property as you. They may appear without warning, especially if opened food is left around.

Properties are treated regularly for pest control but bugs etc. may still appear. Small problems can be treated by a can of insect killer while more serious outbreaks should be reported to the reception/management immediately.